This Pilot is conveniently located along I-10 in Van Horn. Because of that, it was extremely busy. Wendy's had a long line. The men's bathroom even had a line. They should probably have built a larger location to açomodate all of the business.
Aug 17, 7:57 PM
Nice place. Ample parking. Fuel island access is off frontage road. Shower was great. Awesome water pressure and temperature control. The Wendy's was a Wendy's. Moderate beer selection. I will return if I'm in the area again.
Aug 1, 8:36 PM
Very friendly, polite. I was able to walk my dog after about four hours on the road, and, when I walked in while hubby continued walking dog, I got a large drink and the cashier said, no charge. Wow can't get any better than that!!
Jul 29, 8:03 PM
Quick in and out. Restrooms modern and clean. Wendy's attached to travel center. Quick service and tasty food. Staff was very nice.
Jul 14, 3:36 AM
I'm writing this for my hubby who's on the road. It's disturbing to me as his wife to hear how poorly the truckers are treated these days. Afterall, everything that Humans need or want arrive via a big rig! They work tirelessly most of the time 70 hours a week. their only escape and safe haven are truck stops.
So I believe it is so important for them to have some pampering and treated kindly when they are seeking service from Pilot truck stops.
Tonight, it took a ridiculous two hours for him to receive a shower and a meal. Especially when there was only two people on the board and there was no one at the counter. There were also 30 people waiting to get some sort of help and there was NO employee to be found!! There were no other people using the showers and he waited an hour for a shower! Everyone in there was complaining m
These guys are exhausted and usually have not eaten all day. How difficult is it really to provide good customer service? If pilot cannot find employees that can appreciate their jobs and respect the tired truckers and travelers perhaps it's time to sell their company to someone that has no problem firing useless bodies